Faq's

❓ Frequently Asked Questions (FAQs)

We're here to make your shopping experience as smooth as possible. Below are some of the most common questions we receive. If you don’t find your answer here, feel free to Contact Us.

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📦 1. When will I receive my order?

We usually process orders within 1–2 business days.
Once shipped, delivery takes:

• 3–7 business days for most locations in India

• You’ll receive a tracking number as soon as your order is dispatched

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💳 2. What payment methods do you accept?

We accept all major payment options:

• UPI (Google Pay, PhonePe, Paytm, etc.)

• Debit/Credit Cards (Visa, MasterCard, RuPay)

• Net Banking

• Wallets

• COD (Cash on Delivery) – if enabled

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🔄 3. Can I return or exchange a product?

Yes, we offer a hassle-free return policy:

• Returns accepted within 7 days of delivery

• Product must be unused and in original packaging

• For damaged or wrong items, contact us immediately with a photo

➡️ Visit our Returns & Refunds Policy page for more details

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🚚 4. Do you offer Cash on Delivery (COD)?

We offer COD on selected products and pincodes.
If COD is available for your area, you’ll see the option at checkout.

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📍 5. Where are you based?

We are based in Surat, Gujarat:

73, Sarita Vihar Society,
Beside Mansarovar, Sarthana Jakatnaka,
Surat – 395006, Gujarat, India

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🕒 6. What are your customer support hours?

Our support team is available:

• Monday to Saturday: 10:00 AM – 7:00 PM

• Sunday: Email support only

📧 Email: novokart.shop@outlook.com
📞 Call/WhatsApp: +91 81416 83190

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🛡️ 7. Is shopping on Novokart.shop safe?

Absolutely. Our store is built on Shopify’s secure platform. Your payment and personal information is protected by SSL encryption and trusted payment gateways.

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💬 Didn’t find your answer?

We’re happy to help! Visit our Contact Us page or email us directly at
📧 novokart.shop@outlook.com